Last Updated: Tuesday, 17 October 2023

Privacy Policy – WifiStore

At WifiStore, your privacy matters to us. We’re dedicated to transparency and keeping you informed about how we handle your personal information. This policy outlines our data practices for the website wifistore.com.au (referred to as the “Site”). When we say “we”, “us”, or “our”, we’re talking about WifiStore. Any service offered through our Site is referred to as the “Services”.

WifiStore Pty Ltd is the entity responsible for your data and acts as the data controller.

Company Details:
WifiStore Pty Ltd
[Business Address Here]
Australia
[Contact Number Here]

Acceptance of this Policy

To use our Site and Services, we need to process your personal information. By agreeing to our Terms and Conditions, you’re confirming that you’ve read, understood, and accepted how we collect, use, and share your information. If you don’t agree with this policy, please do not use our Services.

We’re not responsible for the content or privacy practices of any third-party sites that we might link to or mention on our platform.

The use of our Services is limited to individuals aged 18 and over. Minors aged 13–17 may use the platform with supervision and permission from an adult account holder. Children under 13 are not allowed to access or use our Services.

By accessing our Services, you acknowledge that your information may be processed and stored in Australia and other countries where WifiStore operates. The privacy laws in these locations may differ from those in your home country. However, we take appropriate steps to protect your information, including using lawful data transfer mechanisms.

Information We Collect

We collect your information in several ways, depending on how you use our Site:

When You Create an Account:
We collect your first and last name, and a valid email address. You can update or delete these details from your account, or request removal by contacting support@wifistore.com.au.

When You Use Our Services:
To fulfil orders and deliver services, we may collect additional details like billing and delivery addresses, company name, phone numbers, and partial payment information. For instance, if you order a product for delivery, we’ll need your shipping address.

We do not store full credit card details. Instead, we keep a token, expiration date, and last four digits to support future transactions securely.

Automatically Collected Data:
We collect technical information automatically when you use the Site, such as your device ID, IP address, browser type, pages viewed, and cookies. This helps us keep our platform secure, prevent fraud, and provide a personalized user experience. It may also be used for marketing and analytics.

Device Information:
We also collect device-specific data, including your hardware model, operating system, and other identifiers.

We may use your IP address to identify your location to deliver region-specific content and services.

Data Transfers Outside Australia

If you’re located outside Australia, your personal data may be transferred to and processed in Australia. Although Australia’s data protection laws may differ from those in your country, we take strong measures—such as Standard Contractual Clauses—to protect your data during these transfers.

Sharing Your Information with Third Parties

We may share your information with trusted third parties to provide you with our Services. This sharing is limited to the data necessary for fulfilling your requests.

For orders placed on our Site:

• Your full name, billing/shipping address, contact info, IP address, and limited payment details will be sent to our payment processor to complete transactions and protect against fraud.

• We share your name, delivery address, email, and phone number with our courier partners (e.g., Australia Post, StarTrack) to deliver your orders.

• Basic order details (e.g., total price, items ordered) may be shared with services like Google, Facebook, or Bing for sales tracking and analytics.

• If you choose to participate in review programs (like Google Customer Reviews), we may share your email, country, and purchased product info. Google may send you a single follow-up email requesting feedback.

To verify your identity:
We may use your personal details to validate your identity with credit reference agencies. This is for fraud prevention only and will not affect your credit score.

Customer Support:
To improve our service, we may use AI tools to categorize and analyze support emails. However, final responses are always handled by our team.

For Finance or “Pay Later” Orders:
When choosing a finance option or delayed payment service (e.g., Afterpay, Zip, or other providers), we share necessary personal and order information with those third-party finance providers to process and verify your application.

If you have any questions about this policy or how your data is used, feel free to contact us at support@wifistore.com.au.